Privacy Policy

Wild Side Canines (“we”, “us”, “our”) provides dog walking services in the UK.

Data controller: Jodie Nayler (Owner)
Email: [email protected]
Phone: 07877287061
Address: Edinburgh, EH7, United Kingdom

A) Enquiries (contact form / email)

When you contact us, we collect:

• your name
• your email address
• your message (and anything you choose to include)

Enquiries submitted through the website are sent to our business email account (Outlook), so we can reply.

B) Client records (when providing services)

If you become a client, we may store details needed to provide services safely and reliably, such as:

• name, email, phone number
• address/service location and scheduling details
• emergency contact details (if provided)
• access arrangements (e.g., key/lockbox instructions, if applicable)
• service notes and preferences you share with us (e.g., routine notes relevant to delivering the service)
• payment/invoicing records (where applicable)

We store some information digitally (e.g., email threads, notes, invoices) and some physically (e.g., printed forms/records).

C) Website usage and security data

When you visit our website, our website infrastructure may process limited technical data (e.g., IP address, device/browser info, pages viewed, and referral info) for security, performance, and basic traffic measurement.

We use Cloudflare Web Analytics and Hostinger’s analytics to understand overall page activity. Cloudflare states its Web Analytics does not use cookies/localStorage and does not fingerprint individuals for analytics.

Hostinger’s help documentation states its analytics tool collects data via Cloudflare CDN and “doesn’t use any cookies or third-party integrations.”

We only use personal data where UK GDPR allows us to. Common lawful bases we rely on include contract, legitimate interests, and legal obligation.

We use personal data to:

Respond to enquiries

• to answer questions, arrange a meet-and-greet, and provide availability/quotes
• Lawful basis: legitimate interests and/or taking steps to enter into a contract

Provide dog walking services (clients)

• to manage bookings, deliver services, and communicate about service updates
• Lawful basis: contract and legitimate interests

Operate, secure, and improve the website

• to keep the site secure, prevent abuse, and understand overall traffic patterns
• Lawful basis: legitimate interests
  (We provide privacy information at the time we collect data, including where data is collected “by observation” online.)

Keep business, tax, and legal records (where needed)

• e.g., invoicing/receipts and handling disputes
• Lawful basis: legal obligation and/or legitimate interests

We aim to keep cookies to a minimum.

• Analytics: Cloudflare Web Analytics is designed to work without analytics cookies or browser storage.

• Essential/security cookies (may apply): If Cloudflare bot protection is enabled, Cloudflare may set an essential cookie which is described as necessary for bot protection features to function.

• Hostinger Website Builder: Hostinger states that, by default, websites created with its Website Builder do not use cookies unless you add integrations.

If we add any non-essential cookies or third-party marketing/tracking tools in future, we will update this policy and (where required) request consent.

We share personal data only where needed to run the website and communications, including:

• Hostinger (website hosting and site tools)

• Cloudflare (DNS/CDN, security services, and web analytics)

• Microsoft (Outlook / Microsoft 365) (receiving and responding to emails)

We may also share data with professional advisers (e.g., accountant/insurer) or authorities if legally required.

We keep personal data no longer than necessary for the purposes we collected it for, and then delete or securely dispose of it.

Typical retention periods:

• Enquiries (non-clients): up to 12 months after our last contact.

• Client records: usually kept while you are a client and typically up to 5 years afterwards (this aligns with the general five-year prescription period that can apply to many obligations in Scotland).

• Tax/accounting records (where applicable): HMRC guidance for self-employed record keeping is at least 5 years after the 31 January submission deadline for the relevant tax year.

• Website/security logs: kept for a limited period as needed for security and troubleshooting.

We may keep information longer if we need it for legal, regulatory, insurance, or dispute-handling reasons.

You have rights under UK GDPR, including the right to request:

• access to your personal data

• correction of inaccurate data

• deletion (in some circumstances)

• restriction or objection to processing (in some circumstances)

• data portability (in some circumstances)

You can exercise these rights by contacting us using the details in section 1.

Complaints: You can complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

We take reasonable steps to protect personal data, including:

• limiting access to client information

• using account/device protections (e.g., passwords)

• storing physical records securely

• using reputable providers for hosting, security, and email services

Our website includes links to third-party websites (e.g., social media). Their privacy practices are their own, so please review their policies. 

We may update this policy as our business or website tools change. We’ll update the “Last updated” date at the top.